Frequently Asked Questions
Everything you need to know about shopping with Love Nala.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric stretch details listed in the description.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund to the original payment method may incur a small restocking fee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your Love Nala pieces sooner.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
Can I track my shipment once it has been sent?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are Love Nala products ethically manufactured?
Absolutely. We partner with certified factories that prioritize fair wages, safe working conditions, and sustainable production practices to ensure our fashion is as responsible as it is beautiful.